1. Personal Contact Information

1Trollery informs Users of its online platform about the Privacy and Data Protection Policy that will be applied by it in the processing of the personal data voluntarily provided to it by Users when accessing the Site www. 1Trollery.com or its related mobile application.
1Trollery may collect the following information from users of our platform: first name, last name, street address, area and city, phone and contact numbers, e-mail address, GPS location (mobile site) (collectively, "Personally Identifiable Information" or "PII").
In addition, 1Trollery may collect information regarding 1Trollery account holders' past 1Trollery orders, favorite convenient store or convenient store or restaurants, customer service inquiries, service/convenient store or convenient store or restaurant reviews and certain social networking preferences (e.g. pages you "Like" or "Recommend").
1Trollery also uses web analytics software to track and analyze traffic on the site in connection with 1Trollery advertising and promotion of 1Trollery services. 1Trollery may publish these statistics or share them with third parties without including PII.
Non-Personally Identifiable Information (or "Non-PII") is aggregated information, demographic information and any other information that does not reveal your specific identity. We and our third party service providers may collect Non-PII from you, including your MAC address, your computer type, screen resolution, OS version, Internet browser and demographic data, for example your location, gender and date of birth and we may aggregate PII in a manner such that the end-product does not personally identify you or any other user of the platform, for example, by using PII to calculate the percentage of our users who have a particular telephone area code. We and our third party service providers may also use cookies, pixel tags, web beacons, and other similar technologies to better serve you with more tailored information and facilitate your ongoing use of our platform. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about cookies, please visit http://www.allaboutcookies.org/.
IP Addresses are the Internet Protocol addresses of the computers that you are using. Your IP Address is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever users visit the Site, along with the time(s) of such visit(s) and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many platforms.

2. Use of your information

1Trollery uses PII to create users' 1Trollery accounts, to communicate with users about 1Trollery services, to offer users additional services, promotions and special offers and to charge for purchases made through 1Trollery. Users may affirmatively opt-out of receiving promotional communications from 1Trollery by visiting www. 1Trollery.com. Personal account page and providing 1Trollery with their e-mail address via the opt-out link. 1Trollery may also use PII to enforce 1Trollery terms of use and service.
1Trollery uses cookies to remember users on the site and to enhance users' experience on the site. For example, when users with 1Trollery accounts return to the site, cookies identify those users and allow the site to provide certain user-specific information such as 1Trollery login information, choice of platform language and country selection in addition to any other information we might collect in the future. 1Trollery does not sell the information it collects to third parties. 1Trollery shares collected PII to third-party vendors and service providers with whom 1Trollery works to provide application programming interfaces ("APIs") and other functions for the site in connection with the delivery of 1Trollery services. In addition, 1Trollery shares users' 1Trollery order content, special order instructions, first and last name, street address and telephone number with convenient store or convenient store or restaurants where users' orders are placed to the extent necessary to process those orders. 1Trollery may also disclose PII to third parties such as attorneys, collection agencies, tribunals or law enforcement authorities pursuant to valid requests in connection with alleged violations of 1Trollery terms of use and service or other alleged contract violations, infringement or similar harm to persons or property.
User generated content posted through the site such as service/convenient store or restaurant reviews and certain social networking preferences (e.g. pages you "Like" or "Recommend") may be viewed by the general public. Accordingly, 1Trollery cannot ensure the privacy of any PII included in such user generated content.
Non-Personally Identifiable Information. Because Non-PII does not personally identify you, we may use such information for any purpose. In addition, we reserve the right to share such Non PII, which does not personally identify you, with our affiliates and with other third parties, for any purpose. In some instances, we may combine Non-PII with PII (such as combining your name with your geographical location). If we do combine any Non-PII with PII, the combined information will be treated by us as PII hereunder as long as it is so combined.
IP Addresses. We use IP addresses for purposes such as calculating site usage levels, helping diagnose server problems, and administering the site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose PII. Please note that we treat IP Addresses, server log files and related information as Non-PII, except where we are required to do otherwise under applicable law.

3. Use of your Email Address

To register for an account, we require you to supply us with your email address, or other information needed to contact you online and over the phone. We use your e-mail address and other contact information you provide us with to confirm your order and to communicate with you in case of an order problem, so one cannot register without an e-mail address. If you supply us with your email address, you may later access it, update it, modify it and delete any inaccuracies by accessing your account through my account information link on the user main page. You may also choose simply not to provide us with your email address; however you will not be able to register on the platform and place orders. We communicate part of your contact information (name, surname, order delivery address and phone number) with the member convenient store or restaurant from which you have placed an order. We also use this information to facilitate and improve your use of the platform, to communicate with you, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the delivery of your order or the analysis and support of your use of the platform. We do not sell and will not divulge your personal contact information to third parties other than as specified in this Privacy Policy without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).

4. ATM, Credit Cards and Payment Information

When you place an order through the platform, you are required to select a method of payment. 1Trollery is not interested in your debit/credit card information nor do store any of your debit/credit information, since orders could be paid at the door directly to the convenient store or restaurant through methods of payment such as cash, credit card or payment checks. Online debit/ credit card payment is also an option and for some convenient store or restaurants it can be the only method of payment. For transactions with online debit/credit cards, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing. Upon your choice, we keep a part of your card information in an encrypted format, taking precaution to maintain physical, electronic and procedural safeguards over your credit card information

5. Order Placement Information

Personal information required during the order process includes name, address, phone number, email address and other similar information used to identify you and complete an order. Personal information collected at our site will be shared with a convenient store or restaurant when processing your order. We have an agreement with all member convenient store or restaurants, restricting disclosure or further processing of personal information provided to them by us. Your personal information will be used to notify you of your order status. Personal information will not be shared with any of our business partners or affiliates without your permission. It is treated as confidential, and will not be disclosed to outside parties, unless compelled by applicable legislation. We only send marketing emails to those people who have specifically requested to receive this information.

6. Use of Advertising Companies to Serve Ads For Us

These companies may employ cookies and action tags to measure advertising effectiveness. They may also use this technology to serve specialized or relevant advertising content and/or recommendations to you on the platform or on their platforms. Any information that these third parties collect via cookies and action tags is completely anonymous and does not contain any personal contact information.

7. Marketing

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you do not want to receive marketing communications from us via e-mail or participate in our ad-customization programs, simply communicate your preference to us via e-mail or log onto your account at platform to change your relevant settings from my account link on the user main page.

8. Disclosing Your Personal Information

We may disclose your information to our staff and to third parties involved in the delivery of your order, and the analysis and support of your use of the platform. We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the users of the platform or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.

9. How Is Personally Identifiable Information Disclosed?

We may disclose PII: To our third party service providers who provide services such as platform hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, e-mail delivery services, credit card processing and other similar services to enable them to provide services. As required to fulfill your purchase (e.g., to our convenient store or restaurant partners to enable them to fulfill your order). To identify you to any person to whom you send messages regarding Site-related content through the Site. To third parties sponsors of Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion. You should carefully review the rules, if any, of each Promotion in which you participate, as they may contain additional important information about a sponsor's or other third parties’ use of your PII. To the extent that the terms and conditions of such rules concerning the treatment of your PII conflict with this Privacy Policy, the terms and conditions of such rules shall control. to an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). as we believe to be appropriate: (a) under applicable law including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to permit us to pursue available remedies or limit the damages that we may sustain.

10. Protection of Your Personal Information

Our platform has secure pages to collect user information and most critical data is stored in encrypted form. We use various technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari and Chrome.

11. Security

We use reasonable organizational, technical and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem).

12. Third parties

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including without limitation any of our affiliates and any third party operating any site to which this site contains a link. The inclusion of a link on the site does not imply endorsement of the linked site by us or by our affiliates.

13. Information about Services We Offer

It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may send you details of products, services, discounts, promotions and campaigns, which we think, may be of interest to you. We may send you marketing communications with your consent. If at any time you do not wish to receive these details and wish to unsubscribe from marketing communications, contact us via e-mail or log onto your account to change your relevant settings from my account link on the user main page.

14. Privacy Policy amendment

1Trolley may change this Privacy Policy at any time by publishing the new version on the platform.

15. Verifying, updating and amending personal information 1Trolley

You can update your personal information at any time by logging-in to your membership account and accessing "My Account", where you can update your personal information mentioned in "Account Info" and "Saved Address".

Refund Policy

1Trolley takes customer satisfaction very seriously. In the case of problems with your order, please contact 1Trolley through our live chat or call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by 1Trolley, 1Trolley will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

Ratification of the Agreement

* To be a member of the platform of 1Trolley, first of all it is required that you fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for 1Trolley. By filling in and ratifying the registration form or getting any services or ordering a meal using this system, the user agrees to be bound by the user agreement of 1Trolley. * You are responsible for making all arrangements necessary for you to have access to the platform. You are also responsible for ensuring that all persons who access the platform through your Internet connection are aware of these platform terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the site, you agree to these Terms of Use as a binding legal agreement between you and 1Trolley, without limitation or qualification. The term "you" or "You" shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the site. If you do not agree to these Terms of Use, then you may not use the site. 1Trolley reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the sites shall be subject to the then-current Terms of Use, and continued use of the site now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications. The terms and conditions apply to 1Trolley platform and its associated applications on iPhone, iPad, Android, and mobile site platforms

Description of the Services

1Trolley allows its members who ratify the agreement to order from convenient stores and convenient store or restaurants online. 1Trolley provides a way for you to communicate your orders to delivery convenient stores and convenient store or restaurants displayed on this platform. The purpose of this site is to provide a simple and convenient service to consumers, linking them to convenient store or restaurants in their area that offer takeaway food. Interactive menus allow customers to build and submit orders at the click of a button. We have created the platform to serve as a food court online market. 1Trolley is a commercial service for convenient goods and food delivery online. 1Trolley does not sell or interfere in any way in the production of any food produced at the convenient store or restaurants. But what this online market offers to the users is only providing the ability to search for and find local convenient store or restaurants that deliver or make food available to their addresses and enables ordering this food through this platform. The convenient store or restaurants are obligated to comply with country local laws, rules, regulations, and standards pertaining to food preparation, sale, marketing and safety. However, it is important for users to understand that 1Trolley does not in any way independently verify the credentials, representations or products of convenient store or restaurants, the ingredients or the quality of any products, or that a convenient store or restaurant is in compliance with applicable laws. Buyers must make themselves comfortable through information provided by convenient store or restaurants on the platform or as requested by buyers directly from the convenient store or restaurants as to the quality and reliability of the convenient store or restaurants, as well as to their compliance with applicable laws. 1Trolley does not in any way guaranty the quality of any food or that any food complies with applicable laws and does not guarantee matching the menu displayed on the site of what is actually provided to the users. In addition, a convenient store or restaurant may represent that food preparation is in accordance with special standards such as "organic," "macrobiotic" or allergen-specific standards such as "nut-free", "gluten-free", or "lactose-free". However, 1Trolley does not independently investigate or verify such representations. 1Trolley shall not be liable or responsible for any food or services offered by convenient store or restaurants that is unhealthy, is the cause of injury, that is otherwise unacceptable to buyers or that does not meet the expectation of buyers in any manner. Buyers are solely responsible for verifying the accuracy of delivery addresses, and 1Trolley shall have no liability or responsibility for any such erroneous addresses. All food preparation and deliveries are the sole responsibility of the convenient store or restaurant accepting the order. Please be aware that the convenient store or restaurant will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

How to make an order and how it is processed

Once you have selected your order from the menu of your chosen delivery stores and convenient store or restaurants; you will be given the opportunity to submit your order by clicking on “Checkout” button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Checkout” button since once you click on this input errors cannot be corrected. On receipt of your order, 1Trolley will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the convenient store or restaurant. Where any payment you make is not authorized you will be returned to the previous page on the platform and we shall not be obliged to provide the services.

Order Cancellation

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information. An order may be subsequently cancelled by a convenient store or a convenient store or restaurant after you have received a confirmation that it has been sent to the convenient store or the convenient store or restaurant. 1Trolley and our partner stores and convenient store or restaurants reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation. In case of failed online payment, the refunded amount will be returned to your respectable account within 7-14 days, according to your bank.

Membership system for 1Trolley

Any member of 1Trolley has a “user name” and “password” which are determined by the member herself/himself. The "user name" is personal to the member and the same “user name” is not given to two different members. The “password” is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. 1Trolley is not liable for any problems, which may arise from the use of password. 1Trolley informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails. 1Trolley does not share the user information with the third party companies – the phone number may be shared with the convenient store or convenient store or restaurant which deals with take-out, in order to provide a faster and correct delivery. For the user to connect to the services, which require a membership of 1Trolley, the user must enter the user name and password. This process is called “login” to 1Trolley. By using this platform, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the platform or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership. Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately. You may not use the platform for any unlawful or unauthorized purpose, including without limitation to: Distributing any unlawful, libelous, abusive, threatening, harmful, obscene or otherwise objectionable material transmitting material that constitutes a criminal offense, results in civil liability or otherwise breaches any laws, regulations or codes of practice. Interfering with any other persons use or enjoyment of the platform; Damaging, disabling or impairing the operation of this platform or attempting to gain unauthorized access to this platform or to networks connected to it, through hacking, spoofing or other such similar means.

Responsibilities of the Member

During the use of the services of 1Trolley, the member accepts and undertakes: The information in the registration form is correct; in the conditions that this information is required the member is the only responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her membership may be terminated. The member is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of 1Trolley, all the files uploaded to 1Trolley and the personal information sent, and that in no way 1Trolley shall be held liable for these files, not to access any services provided in 1Trolley unauthorized and in any way other that the one identified by 1Trolley; not to change the software in any way; not to use the software which is identified as being changed; and to indemnify 1Trolley for all material and moral losses in the event the member does not comply with the aforementioned articles, 1Trolley shall not be responsible for any damages which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the Laws of Egypt and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of 1Trolley live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users, All of the records or materials obtained by using the services of 1Trolley are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of 1Trolley for any commercial and advertising purposes without obtaining the consent of 1Trolley 1Trolley may monitor all system at any time or continuously 1Trolley may use its system for commercial purposes, not to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others, The member himself/herself is responsible for all kinds of acts made under the “username”, The clients must pay the service fee which is notified previously at the time of delivery of products; otherwise the products shall not be delivered to the clients. not to access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the site for illegal purposes; not to commit any acts of infringement on the site or with respect to content on the site; not to use the site to engage in commercial activities apart from sanctioned use of 1Trolley services; not to copy any content, including, but not limited to convenient store or restaurant menu content and third-party reviews, for republication in print or online; not to create convenient store or restaurant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the site; not to attempt to gain unauthorized access to other computer systems from or through the site; not to interfere with another person's use and enjoyment of the site or another entity's use and enjoyment of the site; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the site or affiliated or linked sites (including those of our convenient store or restaurant partners). All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the platform. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the platform. Credit or Debit cards used in placing orders through the online payment gateway on 1Trolley platform or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.

Visitor material and conduct

Other than personally identifiable information, which is covered under the 1Trolley Privacy Policy, any material you transmit or post to this platform will be considered non-confidential and non-proprietary. 1Trolley will have no obligations with respect to such material. 1Trolley and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.
You are prohibited from posting, uploading or transmitting to or from this platform any material that:
Breaches any applicable local, national or international law;
Is unlawful or fraudulent
Amounts to unauthorized advertising; or
Contains viruses or any other harmful programs.
You may not misuse the platform (including by hacking).
Any comments or feedback that you submit through the platform must not:
contain any defamatory, obscene or offensive material;
promote violence or discrimination;
infringe the intellectual property rights of another person;
breach any legal duty owed to a third party (such as a duty of confidence);
promote illegal activity or invade another’s privacy;
give the impression that they originate from us; or
be used to impersonate another person or to misrepresent your affiliation with another person.
The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay 1Trolley for all costs and damages which it incurs as a result of you breaching any of these restrictions.
1Trolley will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.

Prohibited Activities

You may not access or use the platform for any other purpose other than that for which 1Trolley makes it available. The platform is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by 1Trolley. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following: criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets; advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by 1Trolley; systematic retrieval of data or other content from the platform to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from 1Trolley; making any unauthorized use of the 1Trolley services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email; engaging in unauthorized framing of or linking to the platform; transmitting chain letters or junk email to other users; using any information obtained from the platform in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent; engaging in any automated use of the system, such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools; interfering with, disrupting, or creating an undue burden on the platform or the networks or services connected to the platform; attempting to impersonate another user or person; using the username of another user; selling or otherwise transferring your profile; using any information obtained from the platform in order to harass, abuse, or harm another person; using the 1Trolley service as part of any effort to compete with 1Trolley or to provide services as a service office; deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the platform; attempting to bypass any measures of the platform designed to prevent or restrict access to the platform, or any portion of the platform; Harassing, annoying, intimidating or threatening 1Trolley company through any medium of communication or to any of its employees or agents engaged in providing any part of 1Trolley Company services to you. displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the platform on behalf of that person, such as posting blogs or bulletins with a commercial purpose; deleting the copyright or other proprietary rights notice from any Contribution or 1Trolley Content; and using the platform in a manner inconsistent with any and all applicable laws and regulations. Any other suspected malicious activities on 1Trolley platform or applications.

Authority of 1Trolley

1Trolley may temporary suspend or completely cease the system operation at any time. 1Trolley shall not have any responsibilities against the members of 1Trolley or any third parties due to the temporarily suspension or completely cessation of the system operation. The user name and password shall be displayed and approved after the filling of the application parts to be submitted to the clients by 1Trolley. 1Trolley may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by 1Trolley. 1Trolley does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations. 1Trolley has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by 1Trolley. 1Trolley shall not be held responsible for back-up and delete processes. 1Trolley has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics and etc. which are produced by itself and/or bought from outside. The sales of 1Trolley are limited to the current availability of menus of the firms provided in 1Trolley. 1Trolley is not responsible for any item ordered and not delivered by the convenient store or restaurant due to unavailability. 1Trolley has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by 1Trolley. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from 1Trolley The obligation to change the information in relation to the price and product specifications, which are provided to sell in 1Trolley, belongs to the companies which have cyber convenient store or restaurants in 1Trolley. In the event of any misinformation relating to the price and specifications of products, 1Trolley may correct this mistake by cancelling the order. 1Trolley may provide transition for a member to other platforms. In this case, the member agrees that 1Trolley shall not be responsible for the context of the platforms, which the member may access through its site. 1Trolley may make any changes in the implementation of this agreement, and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future. 1Trolley may change in time the services for which any membership is not required to a form, which requires membership. 1Trolley may provide addition services, change some of the services partially or completely, or transform into a paid service. This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.

Guidelines for Reviews

Reviews are approved based on the following criteria: RELEVANCY Reviewers must have had an experience with the convenient store or restaurant firsthand. ACCEPTABLE CONTENT 1Trolley are not obligated to approve reviews on the site. A subset of the potential reasons for rejection are: Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections. Irrelevant or non indicative content Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability. References to illegal activity or uncorrelated references towards society’s traditions and values. Conflicts of interest: Competing convenient store or restaurants are not allowed to post negative reviews. Violation of this might result in permanent removal from our platform. Allegations of health code violations. Outdated and obsolete information NOT ENDORSED Reviews are not endorsed by 1Trolley, and do not represent the views of 1Trolley, our parent companies, our subsidiaries. 1Trolley does not assume liability for any review or for any claims, liabilities or losses resulting from any use of our sites, or information on our site. OWNED BY 1Trolley Reviews are owned by 1Trolley exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. 1Trolley is under no obligation to pay the author or anyone else for their reviews.

Termination of agreement

1Trolley may terminate this agreement unilaterally at any time.

Restrictions for Non-Personal and Non-Commercial Use

You agree that the consequences of commercial use or re-publication of content or information of 1Trolley may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that 1Trolley will be entitled to temporary and permanent injunctive relief to prohibit such use.

Product Delivery

During any product delivery made by convenient store or restaurants, if the client is not available in the address specified in the system, the meals ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a meal to an address where he/she does not exist.

Product Return

In relation to any product returns, the terms of product return belonging to the convenient store or restaurants are applied. 1Trolley does not undertake any responsibilities for the disputes, which may arise from terms of product return belonging to the convenient store or restaurants.

Refund Policy

1Trolley takes customer satisfaction very seriously. In the case of problems with your food order, please contact 1Trolley through our live chat or call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by 1Trolley, 1Trolley will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

Payment Methods

1. Customer can choose between different payment methods provided on the platforms, which are currently the following: Cash on Delivery, local debit cards and credit cards. 2. 1Trolley reserves the right to provide other payment methods or to no longer offer certain payment methods. 3. Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with 1Trolley. 4. Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage. 5. Customer is obliged to ensure sufficient cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer has to refrain from causing unauthorized debit charge backs.

Price and Payment

Once your order has been accepted, this represents an agreement between you the customer and the convenient store or restaurant. The convenient store or restaurant has sole responsibility for this order. Cash payments are made directly to the convenient store or restaurant upon delivery to fulfill the order. If you have chosen to pay with credit or debit card on the Site then the transaction is processed by 1Trolley as agent of the convenient store or restaurant. Delivery charges are calculated per order and based on the policy of the individual convenient store or restaurant. Any delivery charges or any other fees will be displayed clearly in your Order Summary. Debit / Credit Cards: Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards: The customer is liable to pay by cash upon delivery any extra charges the convenient store or restaurant might charge as a result of the "Special Request" or the "General Request" placed by the customer. You may cancel the order if the delivery time exceeded the convenient store or restaurant delivery promise time; your paid amount will be refunded back to your account. The customer order cancellation is limited to a maximum time of 5 minutes from the time of placing the order. The customer refund procedure might take 2-7 working days to process on the Debit /Credit Cards bank payment gateway. The customer has to follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with. Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers. The customer would be reimbursed by the convenient store or restaurant in case the convenient store or restaurant faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to the convenient store or restaurant own reimbursement policy). Credit or Debit cards used in placing orders through the online payment gateway on 1Trolley platform or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction. The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions.

Validity of 1Trolley records

In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified 1Trolley records and the right to tender an oath in relation to the fact that these records are kept in due form.

Governing law & competent

These Platform Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Platform Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.

Enforcement

If any part of these Terms of Use is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

License

1Trolley grants you permission (which may be revoked at any time for any reason or no reason) to view the site and to download, email, share via social networking or print individual pages from the site in accordance with these Terms of Use and solely for your own personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted. *You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the site, except as specifically noted above. Except as specifically authorized by 1Trolley, you may not deep-link to the site for any purpose or access the site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the site. 1Trolley reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the site or any content contained therein, whether in whole or in part, without prior written consent from 1Trolley. You may become a "fan" of the site or share links to the site via social networking technology reference on the site. Any rights not expressly granted herein are reserved.

Intellectual Property Rights

The content on the platform ("1Trolley.com Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to 1Trolley, and are subject to copyright and other intellectual property rights under state of Kuwait and international conventions. 1Trolley Content, includes, without limitation, all source code, databases, functionality, software, platform designs, audio, video, text, photographs and graphics. All 1Trolley graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of 1Trolley.com in Kuwait and/or other countries. 1Trolley's trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of 1Trolley. 1Trolley Content on the platform is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Systematic retrieval of data or other content from the platform to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from 1Trolley is prohibited. Provided that you are eligible to use the platform, you are granted a limited license to access and use the platform and the 1Trolley content and to download or print a copy of any portion of the 1Trolley content to which you have properly gained access solely for your personal, non-commercial use. 1Trolley reserves all rights not expressly granted to you in and to the platform and 1Trolley Content and Marks. If you download or print a copy of the 1Trolley content for personal use, you must retain all copyright and other proprietary notices contained therein. You agree not to circumvent, disable or otherwise interfere with the security related features of the platform or features that prevent or restrict use or copying of any 1Trolley content or enforce limitations on use of the platform or the 1Trolley content therein.

Contribution License

By posting contributions to any part of the platform, you automatically grant, and you represent and warrant that you have the right to grant, to 1Trolley an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the platform or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing. 1Trolley has the right, in our sole and absolute discretion, to (i) edit, redact or otherwise change any contributions, (ii) re-categorize any contributions to place them in more appropriate locations or (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.

Links to and from other platforms

As a courtesy to you, the site may offer links to other platforms. Some of these platforms may be affiliated with 1Trolley while others are not. 1Trolley is not responsible for the contents of any platform pages created and maintained by organizations independent of 1Trolley. Visiting any such third-party platform pages is at your own risk. 1Trolley has no control of these third-party platform pages, nor can it guarantee the accuracy, completeness, or timeliness of information in third-party platform pages. Your use of such information is voluntary, and your reliance on such information should be made only after independent review. References to commercial products or services within any such third-party platform pages do not constitute or imply an endorsement by 1Trolley. By using the site, you acknowledge that 1Trolley is responsible neither for the availability of, nor the content located on or through any third-party platform pages.

Limitation of Liability

To the extent permitted by law, 1Trolley provides this site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this site, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither 1Trolley nor 1Trolley directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this site. Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.

Indemnity

You agree to indemnify and hold 1Trolley, its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the site, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the site, your violation of these Terms of Use, and any other acts or omissions relating to the site.

Disclaimer

THE INFORMATION, CONTENT, PRODUCTS, SERVICES, AND MATERIALS AVAILABLE THROUGH THE SITE (WHETHER PROVIDED BY 1Trolley, YOU, OTHER USERS OR OTHER AFFILIATES/THIRD PARTIES), INCLUDING WITHOUT LIMITATION, FOOD/BEVERAGE ORDERS, SUBMISSIONS, TEXT, PHOTOS, GRAPHICS, AUDIO FILES, VIDEO, AND LINKS, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, 1Trolley DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE